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Payment Options

Payment may be made by credit or debit card. We accept Visa, MasterCard, and Verve

 

Charging You for Your Order

Your payment card will be charged when your order is received. Shipment should occur within 5-7 working days.

 

Tax Policy

All prices include VAT at the current rate.

 

SECURITY POLICY

At maybrands.com.ng we don't just stand behind our merchandise, we also do our best to provide a safe and convenient online shopping experience.

To help prevent fraud, we may contact the cardholder to validate any order value greater than a limit which we change from time-to-time.

Remember: If unauthorized use of your credit or debit card does occur, you must notify your card provider, in accordance with the agreement you have with the company.

All our card payments are processed by Zenith Bank Global Pay.

 

DATA COLLECTION

 

1. Data that we collect


We may collect various pieces of information if you seek to place an order for a product with us on the Site. We collect, store and process your data for processing your purchase on the Site and any possible later claims, and to provide you with our services. We may collect personal information including, but not limited to, your title, name, gender, date of birth, email address, postal address, delivery address (if different), telephone number, mobile number, fax number, payment details, payment card details or bank account details.

We will use the information you provide to enable us to process your orders and to provide you with the services and information offered through our website and which you request. Further, we will use the information you provide to administer your account with us; verify and carry out financial transactions in relation to payments you make online; audit the downloading of data from our website; improve the layout and/or content of the pages of our website and customize them for users; identify visitors on our website; carry out research on our users' demographics; send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you have not objected to being contacted for these purposes. Subject to obtaining your consent we may contact you by email with details of other products and services.

If you prefer not to receive any marketing communications from us, you can opt out at any time. We may pass your name and address on to a third party in order to make delivery of the product to you (for example to our courier or supplier).

Payments that you make through the Site will be processed by our payment agents. You must only submit to us or our Agent or the Site information which is accurate and not misleading and you must keep it up to date and inform us of changes.

Your actual order details may be stored with us but for security reasons cannot be retrieved directly by us. However, you may access this information by logging into your account on the Site. Here you can view the details of your orders that have been completed, those which are open and those which are shortly to be dispatched and administer your address details, bank details and any newsletter to which you may have subscribed. You undertake to treat the personal access data confidentially and not make it available to unauthorized third parties. We cannot assume any liability for misuse of passwords unless this misuse is our fault.

Competitions

For any competition we use the data to notify winners and advertise our offers. You can find more details where applicable in our participation terms for the respective competition.

 

Warranty and Repairs

 

General

The following warranties are exclusive and in lieu of all other warranties, terms of conditions, express, implied or statutory, as to any matter whatsoever, including without limitation, warranties of merchantability, fitness for a particular purpose, accuracy, satisfactory quality, title, and non-infringement, all of which are expressly disclaimed by May Brans. May Brands shall not be liable for incidental, consequential, indirect, special or punitive damages or liabilities of any kind arising out of or in connection with the sale or use of this product, whether based in contract, tort (including negligence, strict product liability or any other theory, even if May Brands has been advised of the possibility of such damages and even if any limited remedy specified herein is deemed to have failed of its essential purpose. May Brands entire liability shall be limited to replacement or repair of the purchase price paid, at May Brands sole option.

This warranty is void if the watch has been damaged by accident, negligence of persons other than authorised May Brands service agents, unauthorised service, or other factors not due to defects in materials or workmanship.

 

Watches

Your May Brands watch is warranted for a period of two (2) years from the original date of purchase under the terms and conditions of this warranty. The May Brands warranty covers mechanical and manufacturing defects. A copy of the invoice and stamped warranty booklet is required for proof of purchase. 

During the warranty period, the watch movement, hands, and dial are the only components covered under this warranty. A covered component will be repaired or the watch will be replaced free of repair charge if it proves to be defective in material or workmanship under normal use. 

In case of replacement, May Brands cannot guarantee that you will receive the same model watch. If your model is not available, a watch of equal value or similar style will be provided. The warranty for the replacement watch ends two (2) years from the date the replacement watch is received.

The warranty does not cover:

  • crystal, strap or bracelet
  • damage resulting from improper handling, lack of care, accidents or normal wear and tear
  • water damage unless marked water-resistant (5 ATM or above)
  • indirect or consequential damage resulting from the defects or inaccuracy or inoperativeness of the watch

For service work that is not covered under this warranty, the service centre may perform the services you request for a charge dependent on watch style and type of work requested. These charges are subject to change. Such charges will be notified and agreed by you prior to performing the services. 

Should service be required, please contact us on 0700 MAY BRANDS

 

Web Purchase Returns / Web Purchase Exchanges

May Brands is committed to making your shopping experience a success and trusts that you will be happy with your purchase. However, if the product is faulty or significantly different to that described or if you simply change your mind and are not 100% happy with your purchase, we are happy to provide you with an exchange on return. Please follow the steps outlined below. 

Faulty products or products that are significantly different to that described 

If the product is faulty or significantly different to that described, we are happy to exchange the product , within 5 working days of receipt of the product, as detailed below.

 

Returns

To return your faulty / significantly different product for an exchange, please follow these steps:

1. Within 5 working days of receipt of the product:

Package the product to be returned in a well-sealed box (preferably the one it was delivered in) together with:

 

  • a copy of the invoice
  • a copy of the dated and stamped warranty booklet
  • a reason for the return and send to

 

May Brands

9b Lidone Place

Emma Abimbola Cole Street

Lekki Phase 1

Lagos

Tel: 0700 MAY BRANDS

 

2. Upon receipt of the returned product, we will assess whether the product is faulty or significantly different to that shown or described to you. If the product is faulty or significantly different to that shown or described to you, we will exchange the returned item within 30 days. 

 

Exchanges

To return your faulty / significantly different product for an exchange, please follow these steps: 

1. Within 5 working days of receipt of the product:

  • package the product to be returned in a well-sealed box (preferably the one it was delivered in) together with:
  • a copy of the invoice
  • a copy of the dated and stamped warranty booklet
  • a reason for the exchange and send to

May Brands

9B Lidone Place

Emma Abimbola Cole Street

Lekki 

Lagos 

Tel: 0700 MAY BRANDS

 

2. Upon receipt of the product to be exchanged, we will assess whether the product is faulty or significantly different to that shown or described to you.

If the product is faulty or significantly different to that shown or described to you, we will exchange the product with an identical product. 

If the product is significantly different to that described we will:

- exchange the product with the new item requested; and

- request for additional payment if new item is more than the original item purchased

 

 If the new item requested is not available, we will contact you for instructions.

 

Returns & Exchanges Generally

We recommend that all returns and exchanges be sent via a trackable courier company and be insured for loss and damage. Products should also be returned to us by a method that requires a signature from us to acknowledge our receipt of the returned Products. May Brands does not accept any responsibility for packages lost in transit. 

Please note that you must pay for the cost of postage of returned and exchanged products.

 

NON REFUNDABLE ITEMS

Please note that due to hygiene reasons, earrings are excluded from our return policy, and are non-refundable and non-exchangeable.

Discounted Purchases are FINAL.