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Frequently Asked Questions

PRODUCTS

  •           How Do I Know The Authenticity Of Products?

Maybrands is Nigeria’s only authorized Fossil group retailer, hence every product on Maybrands only offer authentic and affordable products supplied by Fossil group.

  •          Are all products on Maybrands new and unused?

Yes,all products on Maybrands are 100% new and never been used.

  •          Does Maybrands Products Have Warranty?

Yes, Maybrands wristwatches has a 2 year warranty on the movement.

           ORDERS

  •                      How Do I place an Order

Shopping on Maybrands is easy! Once you found the product you want to buy, just follow the steps below:

  1. Click ‘Add to cart’ to add the product to your cart

  2. Click ‘Check Out’ to choose preferred payment method and shipping address

  3. Login by entering your email and password

  4. To register click on the box ‘Create an account for later use’ and enter your password

  5. Click on ‘ Place order’ to proceed to payment portal if using your card and/or complete your your order.

Once your order is placed, we will notify you via email and call you for confirmation.


  •                                   How Do I Know my Order Has Been Confirmed?

You will get a confirmation email and you will get a call.


PAYMENTS

  •                                    How Do I Pay On Maybrands?

Maybrands has four methods of payments below:

  1. Pay On Delivery

  2. Bank Transfer Payment

  3. Debit Card Payment

  4. Paypal CheckOut

  5. SureGift Card

  •                                 How Can I use SureGift Card?

To use SureGifts card, on check out page after adding your item to the cart, choose ‘SureGifts Card’ as your preferred method of payment and enter the code on the SureGift voucher in box provide,click ‘update order’ to place order.


  •                                Does Maybrands Offer Payments In Installments?

Yes, Maybrands offer payments in installments as Store Credit,you can make a deposit for a product you want which will be in your account and when you make complete payment,you will receive your product.

 

DELIVERY

  •                                    What is the Estimated Delivery Time?


Orders within Lagos will be delivered between 2-3 working days

Orders outside Lagos will be delivered between 3-5 working days.


  •                                  What is the cost of shipping?


Maybrands offer free delivery nationwide

 

RETURNS

  •                                What are the conditions for my returns?

If the product is faulty or significantly different to that described or if you simply change your mind and are not 100% happy with your purchase, we are happy to provide you with an exchange on return.


To return your faulty / significantly different product for an exchange, please follow these steps:

1. Within 5 working days of receipt of the product:

Package the product to be returned in a well-sealed box (preferably the one it was delivered in) together with:

 

  1. a copy of the invoice

  2. a copy of the dated and stamped warranty booklet

  3. a reason for the return and send to any of store locations closer to you,see store locations here


2. Upon receipt of the returned product, we will assess whether the product is faulty or significantly different to that shown or described to you. If the product is faulty or significantly different to that shown or described to you:

- exchange the product with the new item requested; 

we will exchange the returned item within 30 days.

- request for additional payment if new item is more than the original item purchased

If the new item requested is not available, we will contact you for instructions.